endpoint respects individual privacy and values the confidence of its customers, employees, clinical trial participants, consumers, business partners, and others. In dealing with personal information collected from such entities, endpoint adheres to a variety of mandatory protections in accordance with the laws and regulations in the countries in which we operate and has put in place internal procedures to ensure that personal information is processed responsibly and in accordance with applicable data protection/privacy laws including the EU’s General Data Protection Regulation 2016/679 as well as the UK Data Protection Act of 2018.

This Privacy Policy (the “Policy”) also sets forth the privacy principles endpoint follows with respect to transfers of personal information from the European Economic Area (EEA) (which includes the twenty-seven member states of the European Union (EU) plus the UK, Iceland, Liechtenstein and Norway to the United States.

1.      SCOPE

This Privacy Policy (the “Policy”) applies to all personal information received by endpoint in the United States from the EEA in any format, including electronic, paper or verbal.

1.1.    endpoint collects, processes, and stores Personal Information for the following purposes:

  • With respect to our customers and other business associates, we may use Personal Information as necessary to: maintain business records relating to past, present and potential customers, suppliers, contractors, joint venture partners and other business associates; collect and store customer information; conduct auditing, facilitate business communications, negotiations, transactions, conferences and compliance with contractual and legal obligations; and to provide goods and services, including clinical studies, to our customers.
  • With respect to the services we provide, we may use Personal Information in support of our clients’ development programs for their products, which may include collecting demographic information; developing reports or other compilations of information; and monitoring the progress of the services we provide.
  • With respect to our employees, we may use employee information as necessary for administration of employment contracts, including payroll and compliance with statutory requirements; administration of employee benefits, including insurances and pensions; administration of programs and policies on training and development, job evaluation, rewards, planning, and organization, which may be held both electronically and in hard copy form; and resourcing and allocation of employment responsibilities and assignments.

1.2.    endpoint is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

1.3.    The Privacy Policy governing all personal information received by endpoint in the United States from California in any format, including electronic, paper or verbal may be found at our parent company’s website: https://www.labcorp.com/california-privacy-policy

1.4.    EU-U.S. Privacy Shield Framework

1.4.1.     endpoint complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.  endpoint has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.  If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/



For purposes of this Policy, the following definitions shall apply:

2.1.    “Agent” means any third party that collects or uses personal information under the instructions of, and solely for, endpoint or to which endpoint discloses personal information for use on endpoint’s behalf.

2.2.    “endpoint” means endpoint Clinical, Inc., and its affiliates in the United States and around the world.

2.3.    “Personal information” means any information or set of information that identifies or could be used by or on behalf of endpoint to directly or indirectly identify an individual or one or more factors specific to their physical, physiological, mental, economic, cultural or social identity. Examples of Personal Information include a subject’s personal name, address, telephone number or e-mail address. Personal information does not include information that is encoded or anonymized or publicly available information that has not been combined with non-public personal information.

2.4.    “Sensitive personal information” means personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, views or activities, that concerns health or sex life, or information regarding social security benefits.

2.4.1. In addition, should a third party identify information as ‘sensitive personal information’, endpoint also treats this a ‘sensitive personal information’.


3.      In relation to endpoint and the services we provide:

3.1.    The personal data transferred concern the following categories of data subjects, as applicable for the given endpoint services:

  • Staff:
  • Contact information including full name, work address, work phone number, work fax number, work email address, work mobile phone number, office e-mail address, office phone number, company cellular phone number, employment location, job title, assigned employee ID in corporate systems;
  • Job function-related data, including job function, contractual details, education, work experience, CV, data about employee appraisal, national ID type, national ID, citizenship status, citizenship country, nationality, date of birth, gender, language skills, national and international passport details, travel visa details, issue country, passport issue city, passport issue state, passport expiry date, visa status, country for visa/permit (country name for which visa is applied/granted), home address, emergency contact information, employment location, contractual details, department, supervisor, employee expenses, education, company training history, performance rating history, birth country, birth city, days of absence taken per year, personal data required to provide data subjects with access to company computer systems and networks and tools to electronically communicate in terms of data importer’s service, including but not limited to IP address and user login name, passwords.
  • Healthcare professionals: full name, date of birth, address, telephone number, fax number, email address and mobile phone number; identification number; banking data necessary to make payments to data subject; contract terms, invoices and payment-related information, professional licenses, and certificates, work experience, position, professional membership, place of work, qualification, education, professional training, publications, awards, clinical trial experience, information on specialty and subspecialty; and user data, including personal data required to provide healthcare professionals access to web portals, including but not limited to IP address and user login name.
  • Study subjects: initials, study subject’s code, date of birth, age, gender, ethnicity, race. Additional information such as data related to medical history, health status, sexual life, medical evaluations can be collected based on the Clinical trial protocol requirements.
  • Study sponsors: contact information, including full name, work address, work telephone number, work fax number, work email address, work mobile phone number and job title; and Information on the specific customer relationship with data exporter, including payments, deliveries, requests.
  • Subcontractors, vendors: name, address, telephone, fax numbers, name contact persons, tax numbers, bank details, contract terms, invoices, and payment-related information.
  • Investigative sites: name, address, e-mail address, telephone, fax numbers, name of the head of the institution.
  • Contact persons at investigative sites: contact information including full name, work address, work telephone number, work fax number, work email address, work mobile phone number and job title; information regarding qualification and specialized experience.
  • Contact persons at study sponsors, subcontractors, vendors: name, the position with the subcontractor, e-mail address, telephone, business correspondence.
  • Contact persons at external partners other than vendors: contact information, including full name, work address, work telephone number, work fax number, work email address, work mobile phone number and job title, information on joint projects with the data exporter.

3.2.    Special categories of data (if appropriate)

The personal data transferred concern the de-identified health-related data of study subjects.


The privacy principles in this Policy have been developed based on the EU-US Privacy Shield Principles and the EU General Data Protection Regulation 2016/679.

4.1.    NOTICE and CHOICE:  With respect to the services endpoint provides, endpoint collects information on behalf of its clients. It is the responsibility of the client to provide notice to the individuals about the purpose for which personal information is collected and the types of non-agent third parties to which the information shall be disclosed. Where endpoint receives personal information from entities in the EEA, it will use and disclose such information in accordance with the notices provided by such entities and the choices made by the individuals to whom such personal information relates. Where data are used for a purpose that is materially different from the purpose(s) for which it was originally authorized or disclosed to a third party, we will update this policy to identify those instances and instruct individuals regarding how they can exercise opt-in or opt-out choice, as applicable.

4.2.    DATA INTEGRITY: endpoint will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. endpoint will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.

4.3.    TRANSFERS TO AGENTS: Transfers to third parties are covered by the provisions in this Policy regarding notice and choice.

4.3.1. Personal Information may be transferred to — and maintained on — computers located outside of the state, province, country or other governmental jurisdiction where the data protection laws may differ from those from the immediate jurisdiction.

4.3.2. With regards to the services, endpoint provides, if the user is located outside the United States and chooses to provide information to endpoint, please note that data is entered into a web user interface whose servers are located in the United States, where it is processed.

4.3.3. In addition, endpoint may transfer data as contracted by the study sponsor or a CRO managing a study on behalf of a sponsor.

4.3.4. endpoint may also share an Individual’s Personal Information with Agents in connection with services that these individuals or entities perform for, or with, endpoint. endpoint may, for example, provide an Individual’s Personal Information to Agents for hosting endpoint’s databases, for data processing services, or to send to that Individual the information that they have requested.

4.3.5. endpoint will obtain assurances from its agents that they will safeguard personal information consistent with this Policy. Where endpoint has knowledge that an agent is using or disclosing personal information in a manner inconsistent with this Policy, endpoint will take reasonable steps to prevent or stop the use or disclosure. Pursuant to the Privacy Shield, endpoint Clinical remains liable for the transfer of personal data to third parties acting as our agents unless we can prove we were not a party to the events giving rise to the damages.

4.3.6. Endpoint may also need to share employee Personal Information with other Company businesses and external third parties, including customers. However, such Personal Information will only be shared where it is necessary for the purposes of the legitimate interests of the Company.  In particular, employee Personal Information may be sent to Company businesses or external third parties for the following reasons:

  • to other Company businesses and external suppliers to administer payroll and employee benefits;
  • to customers for the purpose of potentially assigning employees to provide services for that company;
  • to process and forward employees’ CVs to customers with a view to securing projects for the Company;
  • to government agencies and the Company’s external consultants regarding tax, employment, and social security matters;
  • to providers of labor risk prevention services;
  • to providers of compensation, health and welfare benefits, and other Human Resources management services, as well as to the administrators thereof;
  • to other Company businesses for purposes related to the performance of services for its customers, management of quality, or other human resources administrative purposes;
  • to future employers or financial institutions for the purpose of providing a reference and other information (if requested and authorized by the employee); and/or
  • to any new (or prospective) owners, should there be a change (or prospective change) in the ownership of the Company, or departments or business units in the Company relevant to the employee.

4.3.7. endpoint may also be required to disclose an individual’s personal information in response to a lawful request by public authorities, including, but not limited to, national security or law enforcement requirements.



4.4.1.  endpoint acknowledges the individual’s right to access their personal information. endpoint will, on request, provide an Individual with confirmation regarding whether endpoint is processing Personal Information about them. In addition, upon request of an Individual, endpoint will take reasonable steps to correct, amend, or delete their Personal Information that is found to be inaccurate, incomplete or processed in a manner non-compliant with this Policy or the Privacy Shield Principles, except where the burden or expense of providing access would be disproportionate to the risks to that Individual’s privacy, where the rights of persons other than the individual would be violated or where doing so is otherwise consistent with Privacy Shield Principles. Individuals may request access via endpoint’s website.

4.4.2.  endpoint (in relation to the services it provides), has no direct relationship with medical research subjects participating in a clinical trial and any such Individuals who seek access, or who seek to correct, amend, or delete their inaccurate Personal Information should direct his or her query to the relevant study sponsor or investigator which has transferred such Personal Information to endpoint for processing. In cases where the subjects contact endpoint Technical Support directly by phone or email to submit such requests, they will be instructed to contact the study sponsor or investigator and all contact details typically collected by endpoint (name, phone number, email address) will be deleted from the Technical Support system. The client will reach out to endpoint to communicate the subjects’ request and will only provide endpoint the data collected by the IRT system.

4.4.3.  endpoint staff must contact the endpoint Human Resources Department at hr@endpointclinical.com to submit requests for accessing, correcting, or limiting the use and disclosure of their personal data.

4.5.    SECURITY: endpoint will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration, and destruction.

4.6.    ENFORCEMENT: endpoint will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that endpoint determines is in violation of this policy will be subject to disciplinary action up to and including termination of employment.

4.7.    DISPUTE RESOLUTION:  In compliance with the EU-US Privacy Shield Principles, endpoint commits to resolve complaints about privacy and our collection or use of personal information.  European Union individuals with inquiries or complaints regarding this privacy policy should first contact endpoint at compliance@endpointclinical.com

4.7.1. endpoint has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not appropriately addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information.

4.7.2. EU individuals whose HR data we receive can address questions or comments regarding the handling of that information directly to us at compliance@endpointclinical.com.  endpoint resolves to deal with all questions regarding this data and any potential grievances arising from it in a timely manner.  Note that under certain conditions endpoint may defer to clients for this data.

4.7.3. If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction. In the event endpoint is unable to accommodate the individual’s request regarding HR data received by us within the context of the working relationship, endpoint further commits to working with the Data Protection Authorities (DPA’s) who cover the jurisdiction the data originated from.  For information on how to contact DPA’s, please visit http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.


Adherence by endpoint to these Privacy Shield Principles may be limited (a) to the extent required to respond to a legal or ethical obligation; (b) to the extent necessary to meet national security, public interest or law enforcement obligations; and (c) to the extent expressly permitted by an applicable law, rule or regulation.


endpoint may collect information that can identify You (but only if openly requested from and provided by You), such as your name, address, phone number, e-mail address, company name and position (As referred in the Definitions section of this policy). endpoint may use this information to respond to your requests for information, products or services.

4.9.1. Session Log and Audit Trail Files

endpoint’s session log files are stored in a secure location and can only be accessed by specified employees of endpoint. This information may be kept indefinitely for historical purposes.

4.9.2. Database Storage

endpoint makes use of multiple databases to record and retrieve information sent to us through IRT systems (such as contact information, name, address, email address, telephone numbers, fax numbers, title, etc.). This information may be kept indefinitely for historical purposes.

4.9.3. Web Browser Cookies

endpoint may assign cookie files, which are a small amount of data endpoint sends to user’s web browsers. Personnel utilizing endpoint IRT websites can expect to receive cookie files.

4.9.4. Information Submitted Through the Website

Clinical Trial Subjects participating in a study that uses endpoint IRT services, or those acting on their behalf, who submit unsolicited information to an endpoint website, including Personal Information, may expect that endpoint shares that information with clients who are responsible for the study. If a Clinical Trial Subject sends an unsolicited email to endpoint’s website regarding a clinical study, endpoint reserves the right to use or disclose the information contained in the email to third parties without seeking any additional consent from the Clinical Trial Subject.

endpoint’s websites also contain forms for completion and submission, such as on a ‘Contact Us’ page. Information submitted will be used for the purposes described on the page containing the form. One may expect that information submitted will be shared with the appropriate endpoint employees and Agents necessary to take action on the information or request submitted. For example, resumes or curriculum vitae and information related to those seeking employment will be shared with the staff of the endpoint Human Resources Department and other endpoint employees involved in the hiring process.

4.9.5. Web Practices and Children

endpoint’s web sites are not intended or designed to attract children. We do not collect information or data from children under the age of 13 nor do we desire to receive any information or data from children who visit our web site.


Questions or comments regarding this Policy should be submitted to the endpoint Quality, Trust and Compliance Department by mail to:

endpoint Quality, Trust and Compliance
endpoint Clinical, Inc.
55 Francisco Street, Suite 200,
San Francisco, CA-94133.
Or by e-mail at compliance@endpointclinical.com


This Policy may be amended from time to time, consistent with the requirements of the EU-US Privacy Shield and other industry requirements. A notice will be posted on the endpoint web page (www.endpointclinical.com) for 60 days whenever this Privacy Policy is changed in a material way.


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